The gap left where a client needs something that you don't do is a service gap. Having a database of valued resources who can fill those gaps allows you to be a one-stop shop for all your clients' needs. Be sure to have more than one vendor for each gap...you never know when someone might be unavailable, or where a client/vendor fit isn't just right and you need to offer another option.
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« Moxie Tip 103: Building Client-based Resources | Main | Moxie Tip 105: Finding Great Vendors »
January 20, 2012
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Kat Tansey: Choosing to Be: Lessons in Living from a Feline Zen Master
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Posted by: Ecommerce Accounting Support | January 22, 2012 at 10:26 PM